AI troubleshooting

Guidy is AI troubleshooting that starts with what's actually on your screen. Ask, and it reads the error, explains what went wrong in plain words, and shows you where to click to fix it, step by step. Think of it as free tech support that's there the second something breaks: no hold music, no forum threads from 2017. It works in any app on Windows and Mac, plus Chrome and Safari.

Get started for free

Available on Windows and macOS

AI troubleshooting: Lena's OneDrive icon had a little red X, and her presentation wasn't syncing. The error just said one file "can't be uploaded." She asked Guidy. It read the sync message on her screen, spotted that the file name had a character OneDrive doesn't allow, and showed her where to rename it. The red X disappeared a minute later. That's AI troubleshooting done right: it doesn't hand you a list of 12 possible causes. It looks at the actual error, tells you which one it is, and walks you through the fix. Call it AI-guided troubleshooting, because Guidy only guides. You make every change yourself, so nothing happens to your files without you knowing.

Free tech support: "Connected, no internet." Sam's laptop showed it every morning at his co-working space, while everyone else's worked fine. He didn't want to pay for a tech visit or sit on hold, so he asked Guidy. It read the network status on his screen, walked him through the network troubleshooter in Windows Settings, then showed him where to forget the network and reconnect. Fixed, and he knew what to do the next time. Guidy isn't a person on the phone, and it can't repair hardware. But for everyday software problems, it's free tech support that works like a calm IT person sitting next to you, and free online tech support that never puts you on hold. If you've been searching for an AI troubleshooter that checks what's actually on your screen first, Guidy's ready whenever something breaks.

Computer error: Windows Update failed three nights in a row, each time with a long error code that meant nothing to Dana. A computer error like that usually sends people down a rabbit hole of forum threads. Dana asked Guidy instead. It read the Windows error on her screen, explained in one sentence what kind of problem it pointed to, and walked her to the Windows Update troubleshooter in Settings, then through the steps it suggested. The update installed that evening. When an error needs something Guidy can't do from your screen, like a hardware repair, it says so honestly. Either way, you'll know what you're dealing with, instead of staring at a code.

What does this error mean: Half of every error is just understanding it. Jake sent an important email and got a reply back: "Address not found. Your message wasn't delivered." Was the client's email down? Was his account blocked? He highlighted the message with Guidy's inspect tool and asked, "What does this error mean?" Guidy explained that the address didn't exist, pointed out the likely typo in the domain, and showed him how to resend. Whether it's a bounce, a pop-up or one of those cryptic computer error codes, Guidy translates it into plain words first, then helps you fix it. That's what you want from an AI to fix errors: the meaning first, then the fix, with you in control.

How it works

What makes Guidy the best AI TROUBLESHOOTING ASSISTANT

Works on any software

OneDrive, Outlook, Windows Update, Chrome, Zoom, your company's apps: Guidy reads errors in all of them, on Windows and Mac, plus Chrome and Safari. One AI troubleshooting assistant for everything on your screen.

Helps you on the spot

The second an error pops up, ask. Guidy reads it right there and shows you the fix, so you're not copying codes into search or waiting days for a support ticket.

Helps like a colleague would

Like the coworker everyone asks when something breaks: calm, clear, and happy to explain why it happened, in any language. No jargon, no judgment.

Running in under a minute

Download the app or add the browser extension, sign in, and ask about your next error. It's free forever with 250 credits a day, or $9.99 a month for unlimited, so AI-powered troubleshooting costs nothing to start.

Start for free

Available on Windows and macOS

What people say

How people use AI troubleshooting to
SAVE HOURS

Andrew Jones ·

In my professional role as a data scientist, I use a lot of different tooling. Whether it's new tooling like Cloud Code, more traditional IDEs like VS Code, or inevitably the Microsoft Office Suite with Excel and PowerPoint, there's a lot of navigation to remember. For that reason, I like to use Guidy, which with a simple prompt gives you on-screen contextualized annotation navigating you to the setting or the function that you need. It lets you avoid endless hours of scrolling through documentation, watching YouTube videos, or aimlessly clicking around, all in one very simple, very user-friendly interface, all in Guidy.

Katya Mitsanska ·

Hi guys. My name is Kate and I wanna share my experience with you, for one AI tool, Guidy. I started use it recently and, it's honestly one of the most useful AI tools I have tried so far, because what makes it different actually is that it doesn't just tells you what to do, it actually shows you what to do, step-by-step in real time, which is amazing. I use it, mainly for Excel, website development and optimization. I use it a lot for different marketing tasks because my job is actually mainly marketing. I used to waste so much time trying to figure things out on my own or, jumping between very long AI answers, or different tutorials. But now with Guidy, it's actually very, like efficient, super efficient. it's like you learn while you work. So thanks Guidy for making my life easier because it's like you're having a smart assistant the whole time with you.

Ernest Arsena ·

Have you ever logged into one of your regular work applications to do a routine task, only to find they changed the interface of it? Or perhaps you've just started using a new tool for administrative tasks, but you're just so lost and you don't know where to click to start. I handle a ton of admin tasks, and keeping up with changing tools used to be a total headache for me. But I just started using Guidy recently, and it's so far changing everything in how I approach, these tasks. For instance, last week I needed a team room on a brand-new app. I just typed, "Book a ten-person room" into Guidy, and it instantly read my screen and guided me step by step exactly where to click. It felt like having a personal assistant literally looking over my shoulder. So to skip the admin stress like I did, you seriously need to try Guidy

How do I set up Guidy?

Get started in
4 Simple steps

Set it up now, and the next error won't ruin your afternoon. It takes about a minute.

Get started for free

STEP 1

Download Guidy

Grab the app for Windows or Mac, or add the Chrome or Safari extension for errors that happen in your browser.

STEP 2

Install in less than a minute

STEP 3

Type your question

When an error pops up, ask "What does this mean?" or "How do I fix this?" Box the message with the inspect tool if there's a lot on screen.

STEP 4

Follow the steps

Guidy explains the error in plain words and points to each click of the fix, one step at a time.

Frequently
Asked
Questions

Can’t find what you're looking for? Contact us

What is AI troubleshooting?

AI troubleshooting uses AI to work out what's wrong and how to fix it. With Guidy, it's AI-guided troubleshooting on your actual screen: it reads the error or setting you're looking at, explains the likely cause in plain words, and points to each click of the fix, while you make the changes yourself.

What is the best AI for troubleshooting?

It depends on the problem. Chatbots are fine for describing an issue in words, and IT teams use dedicated help desk tools. For everyday computer and app problems, Guidy is built for the job: it sees the error on your screen when you ask and shows you where to click to fix it, in any app on Windows and Mac.

Is there free tech support for computer problems?

Yes. Guidy is free forever with 250 credits a day, no card required, and it covers everyday software problems like error messages, settings, sync issues, Wi-Fi and updates. For hardware repairs, or if you'd rather talk to a person, contact your device maker's support or a local repair shop. If you need more from Guidy, Unlimited is $9.99 a month, cancel anytime.

Can Guidy fix code errors too?

Yes. For coding errors in editors, notebooks and database tools, see our AI code fixer page. Guidy reads the error output and points to the line and the fix, and you make the change yourself.

Does Guidy fix errors for me?

No. Guidy guides you through the fix instead of changing your settings or files on its own. It shows you where to click and why, so you stay in control and know what was changed.

What errors can't Guidy fix?

Hardware failures, problems that need admin rights you don't have, and issues on the website or service's side, like an outage. In those cases, Guidy explains what's going on and who to contact, so you're not left guessing.